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FAQ

​Terms and Conditions

Effective Date: 24th August 2020
 

In these Terms & Conditions Of Use "Epic Coins", "we", "us" and "our" refers to Epic Coins Pty Ltd, PO Box O'Halloran Hill or www.epiccoins.com.au. Your access to, and use of all information on this website including purchase of our product(s) is provided subject to the following Terms & Conditions Of Use

1) ALL PRICES AND FEES ARE IN AUSTRALIAN $ DOLLARS (AUD)​

2) Payment is accepted by

  • Paypal account

  • Paypal using credit card

  • EFT/Bank transfer 

3) Shipping

 

  • FREE SHIPPING applies to all orders over $500​

  • for orders below $500 a postage and handling fee of $25 applies

  • Done using Express Post or Courier

  • Goods & Services tax (GST) is inclusive where applicable

  • Online shipment tracking Is provided automatically after the shipment

  • In stock products are dispatched within 72h.

  • PLEASE NOTE THAT COINS IN SECTION COMING SOON ARE NOT IN STOCK AND SHALL ARRIVE AS SOON AS POSSIBLE, THOUGH DUE TO COVID TIMES CAN VARY SIGNIFICANTLY

  • For international shipments invoices and declared values of goods are as purchased, relevant overseas customs duties, taxes or other fees are your responsibility.

  • Since it is your responsibility to assure that your order can be lawfully imported to the destination country, please make sure it is so before placing order.

  • Kindly please mind that Customs clearance procedures can take a significant time.​

​4) Returns & Refunds 

Before shipping, all items are being photographed to ensure consistency between 

product you bought and product you received. 

In case You are not happy with the product once delivered, kindly please inform and 

a shipment inquiry will be opened.

 

If somehow we can not find a satisfactory solution and you are not content, I indeed offer a 14 day money-back guarantee from time of receipt or exchange if your item is not matching the one on the website. Rest assured, all the products are in mint condition, usually have not even been touched and were collected straight from the source

If you change your mind and elect to cancel already paid order, a 10% fee will be applied.

 

Please initiate contact as soon as you feel there is an issue, I am fairly certain there will be a way of sorting it

out and keeping all parties happy.

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